Implementation for

Uniscale

Supplier of selected equipment and supplies for the professional foodservice industry. Uniscale's customers include major food processing companies.

Uniscale's customers include the largest food processing companies and a very large number of small and medium-sized companies.

The company's buoyant growth has generated the need to streamline and standardize the management system for customer service and sales processes and goals.

Sales and customer service modules were implemented in Microsoft Dynamics CRM.

In addition to the standard capabilities of Microsoft Dynamics CRM, additional functionalities such as the margin calculation module, the automatic downloading and billing of courses module, the multi-currency module, the debt collection module, sales threads, sales opportunity status and probability ranges have been adapted.

Microsoft Dynamics CRM

Thanks to the system, Uniscale can efficiently and quickly deal with customer service both before and after sales.

Opinions about the project

"After a reconnaissance of possible IT systems on the market, we chose Microsoft Dynamics CRM, which met all our expectations. The choice of an experienced Microsoft partner was a shot in 10 - their commitment and competence made the cooperation a pure pleasure."

Marcin Dejer

Director of New Technology Sales

Uniscale

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Norma Group

Norma Group is a global manufacturer of fastening and sealing solutions with operations in Poland, Germany and throughout EMEA.

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