Implementation for

WOLF Heating Technology

Wolf has been offering sustainable solutions for heating, air conditioning and solar technology in Poland for 25 years, guaranteeing customers a climate of temperature, humidity and hygienic air purity.

WOLF has opted for a Microsoft Dynamics solution to support the company in managing relationships

The implementation process began with an internal audit and description of business processes, which in total took about six months. This material served as the basis for the search for solutions that would meet the company's needs. The implementation itself lasted less than a year, with it being conducted during a period in which three consecutive waves of pandemics followed.

Microsoft Dynamics implementation at Wolf

Contact with customers, orders, sales as well as complaints and effective use of market information - all these elements at Wolf Technika Grzewcza, one of the leading organizations providing heating, ventilation and air conditioning systems, are supported by CRM solutions. The company's appetite for even better results led it to implement Microsoft Dynamics, streamlining the work of salespeople and increasing the effectiveness of customer relations.

Action planning

The CRM gives you the ability to schedule activities such as phone calls or meetings with customers with a calendar and reminder function.

CRM plays an important role in sales

It helps arrange and systematize the network of relationships between entities.

Option to maintain a customer base

Being able to see the customer's history, having access to this data, the sales employee is able to work more efficiently.

The implementation of Microsoft Dynamics at Wolf has produced tangible results not only in the area of employee communication

"There has been an increase in the efficiency of the use of market information, which today is the primary resource of any organization. Wolf uses technology to monitor statistics on orders, sales and complaint processes," says Hanna Kurek, Dynamics 365 Business Group Lead at Microsoft's Polish branch.

Opinions about the project

"The dynamic growth of the company, especially in the last 5 years, has been the impetus for taking the quality of our customer service to the next level, so we decided to go with a Microsoft Dynamics solution that supports us in customer relationship management. CRM gives me the ability to see the customer's history - I know when I last contacted them, the amount of purchases they have made recently and what their future plans are. With access to this data, I am able to serve the customer effectively and increase my sales opportunities. The further growth we plan will entail more IT solutions, also based on Microsoft Business Central solutions, which will allow us to manage the company more efficiently in the future."

Grzegorz Taisner

CEO

WOLF Heating Technology

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