Further development
At Intersys, we understand very well how important it is to effectively and proactively support our clients after the implementation project has been completed, which is why a dedicated Systems Maintenance Department is in charge of servicing our clients.
As part of the service contract, we provide access to the service portal. Using their individual login, the customer reports service and development issues. By using a dedicated portal, we enable customers to view the history of
requests and correspondence.
All registered issues are handled by the service department,
within which the customer receives a dedicated supervisor (Single Point of Contact). As a result, communication in the implementation of work is not a challenge. Dedicated consultants have extensive experience in the area of implementation and development of all the applications and solutions we offer.
As part of permanent service contracts, we can guarantee a range of services:
- Hot - line service - access 5 days a week between 9:00 a.m. - 5:00 p.m.
- Advice, counseling, debugging
- Remote and offsite audits
- Control of backup execution
- Periodic summary of service requests
- Installation of patches published by Microsoft
- Periodic newsletters
As part of its development services, Intersys provides:
- Modifications or improvements to functionality and processes
- Creation of additional functionalities, reports
- Additional training for users
- Creation of job instructions
- Preparation of functional documentation
- Performing a system update
- Implementation of IP industry solutions
To analyze the number and types of requests, Intersys enables the preparation of management reports using Microsoft's Power BI tool.
