Dynamics Blog

What should we do if we're having trouble motivating certain employees? How can we encourage them to improve their performance? How can we make our team the best...

Customer-centricity is a marketing approach that is gradually becoming essential. The rise of social media is forcing us to focus on all-around...

Dynamics 365 for Sales is a system designed to help us—salespeople—achieve our goals. It allows us to manage our workday, track leads, and...

The success of the implementation depends on us and our vendor. The better we prepare for the implementation, the fewer surprises we’ll encounter along the way, and the lower the risk of failure...

It’s not unusual for a new case to appear in the system. Reports can come in from all over—through the call center, at a brick-and-mortar store, on the website...

The customer experience with our company doesn’t end with the purchase. Often, it’s just the beginning of our shared journey, based on fulfilling the purchase...

It’s often the case that we want to restrict certain people’s access to data in the system. Not everyone in our company needs to see information about candidates who have sent us their...

Managing a company's finances inherently involves processing sensitive data concerning not only the company itself but also its business partners...

In just over a year, the EU General Data Protection Regulation (GDPR) will come into effect. If you are considering implementing a new IT system in the near future or...

Dynamics 365 for Sales and Dynamics 365 for Customer Service are internal customer relationship management portals. This means that access to their resources is restricted...

Now that we have implemented Dynamics CRM in our company and are using it successfully, it is worth taking a look at the tools that expand our system’s capabilities. Since...

We’ll likely revisit the topic of the differences between online and on-premises solutions from time to time. This time, to highlight the functional, technical, and...