Implementation for

CAS Poland

CAS is a modern network for the production and distribution of scales internationally, as well as after-sales service and technical support for customers.

CAS was keen to speed up service delivery and streamline service technicians at several of its branches

The automation of customer service and request fulfillment, introduced with Microsoft Dynamics CRM, has improved the company's entire sales and service process. Smooth communication and flow of information between specialists and branches has been ensured, resulting in a high level of service and improved customer experience in cooperation with the company.

Automation of customer service and request fulfillment has streamlined the company's entire sales and service process

Seamless communication and flow of information between specialists and branches has been ensured, thus ensuring a high level of service and improving the customer experience in working with the company.

Opinions about the project

"The Microsoft Dynamics CRM system has provided us with comprehensive management of our customer base and business partners. Thanks to the implementation of customizations, we can provide efficient service to our customers while extending the warranty period to 3 years."
Jerzy Migduła

Jerzy Migduła

Operations Manager, CAS Poland Sp. z o.o.
CAS Poland

Other realizations

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