Azoty Group
Grupa Azoty Polyolefins S.A. is a company that is part of the Azoty Group, one of the largest chemical groups in Europe. The organization operates in the chemical industry.
Grupa Azoty implemented Dynamics 365 Sales and Customer Service with Intersys, standardizing processes and licenses.
The challenge was to standardize processes across Sales and Customer Service, streamline communication paths, and create a consistent Change Request process that would enable predictable and controlled change implementation. An additional goal was to better leverage the potential of the Microsoft ecosystem and prepare the ground for further process optimization.
The implementation of Dynamics 365 provided a precise licensing model, predictable costs and more efficient service.
The organization gained cost predictability thanks to pre-defined billing options (monthly and annual), and structured operational collaboration resulted in more efficient service protocol flow and clear contact points. A transparent change process based on analysis, pricing, and implementation improved operational plannability and shortened the time to business value. Furthermore, the project laid a solid foundation for further optimization of reporting and CRM processes, while ensuring system continuity and extensibility.
Transparent and fast change process
Analysis, valuation and implementation of changes increased the plannability of activities, shortening the time to deliver business value.
Licenses under business control
The implementation allowed for the establishment of billing variants and the improvement of operational cooperation and the circulation of service protocols.
Partnerships and fast results
Workshops, standardization of contacts and quick wins brought visible results from the beginning of the project.
The foundation for CRM optimization
The project prepared the system for further optimization of CRM and reporting processes, ensuring the continuity and extensibility of the environment.
Dynamics 365 gave Grupa Azoty a stable licensing model, predictable costs, better service and quick results.
Standardization of contact paths, clear CR estimation rules and lightweight domain workshops accelerated the decision-making process and increased the predictability of actions.
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