Dynamics Blog

Microsoft Copilot, integrated with Dynamics 365 Sales, is more than just an information search tool. It is an active participant in the process, supporting the sales representative like a personal AI assistant.

The National e-Invoice System (KSeF) has been one of the most important topics for finance departments and organizations preparing for the full digitization of...

Automation in customer service is more than just a trend today—it’s a necessity in a world that expects fast, personalized, and efficient service at every turn. New...

In the sales department, effective time management and full visibility into customer interactions are key to success. Sales representatives use several tools simultaneously...

In the world of sales, good organization and a clear division of responsibilities are the cornerstones of success. When teams operate within defined areas, it’s easier for them to build relationships...

The entity hierarchy visualization in Dynamics 365 Sales received the previously announced update before the end of the year. From now on, users can work with all related entities...

In the world of sales, every detail matters. Attracting customers with different product combinations or creating an incentive by adding a bonus item can result in...

For many companies, the end of the year is inventory time. For years, this process has been associated with a series of tedious, repetitive, yet demanding tasks...

The holiday season, with its hot deals and shopping, has begun. In December, consumption and shopping reach their peak, and this is often a considerable challenge for people who work in sales...

Here is the third installment in the "Out of The Box" instructional series, from the Tasklet Mobile WMS practical series. This time, we will take a look at the standard...

Another new feature implemented by Microsoft in the Dynamics 365 Customer Insights application, Journeys, which relates to the Events entity. From now on, when planning an event...

Every year, Microsoft Partners from all over Europe look forward to this event, and 2025 was no different! On November 4-6, 2025, the Directions EMEA conference took place, which...