Dynamics Blog

Dynamics 365 for Sales and Dynamics 365 for Customer Service are internal customer relationship management portals. This means that access to their resources is restricted...

Now that we have implemented Dynamics CRM in our company and are using it successfully, it is worth taking a look at the tools that expand our system’s capabilities. Since...

We’ll likely revisit the topic of the differences between online and on-premises solutions from time to time. This time, to highlight the functional, technical, and...

I think we've all had trouble at some point finding an email from two years ago that contained a top-secret password for some system we haven't used in ages...

When we plan to implement a new IT system in our company, we define our requirements and budget. We draw up a long list of our requirements, wishes, and expectations...

Every implementation comes to an end eventually. Let’s be optimistic and assume it’s a success (after all, we have about a 30% chance of that). And success means going live. And that’s when the drama begins...

Communication is one of the most important factors in a project’s success or failure. Research by The Standish Group indicates that, according to IT managers, a lack of engagement...

When we decide to implement a new IT system—whether it’s a CRM, ERP, or marketing automation system—it...

The process of searching for our ideal IT system can be tedious and exhausting. Reading about the features offered by numerous tools...

Dynamics 365 for Project Service Automation. If our day-to-day work involves managing various projects, then the Project Service Automation module is designed...

We cannot build a relationship with a customer based solely on data collection. Everything that happens in our customers’ lives and how...

While this is a blog about CRM (and despite the switch to Dynamics 365, it will focus more on typical CRM features), it’s worth mentioning some ERP components...