Intersys Events: How to combine CRM and Contact Center to increase sales and service quality?

‍Transformyour sales and customer service with Microsoft Dynamics 365 Sales and Focus Contact Center!‍

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Join our event to learn how CRM Microsoft Dynamics 365 Sales and Focus Contact Center can revolutionize your business strategy and service to existing customers. Discover best practices and insights from the Polish market to maximize your business potential!

In an increasingly digital world, the ability to effectively manage customer relationships and leverage data for strategic insights is critical. Microsoft Dynamics 365 and Power BI offer powerful tools to improve sales performance and gain in-depth customer insights. This webinar will provide you with the knowledge and skills you need to effectively use the tools to expand your sales horizons.

💡 Why participate?

• Increase sales effectiveness with Microsoft Dynamics 365: Learn how to streamline sales processes and improve conversion rates with the advanced tools offered by Dynamics 365 Sales.
• Improve customer service with Focus Contact Center: discover how integrating all communication channels - phone, email, SMS, chat - into a single system can improve the quality of customer service and increase team efficiency.
• Take advantage of the AI capabilities built into the latest Microsoft and FCC solutions: artificial intelligence can revolutionize the way you manage customer relationships. Sales process automation, personalization and better metrics are just some of the advantages offered by this intelligent system.
• Demo of the connector that connects Microsoft CRM system with Focus Contact Center: we will demonstrate the possibilities of connecting FCC with CRM and the scenarios of using such a connection between the systems.

You are welcome:

• Representatives of small, medium and large companies who want to learn about business applications and artificial intelligence from Microsoft 🤝
• Owners, Board Members, Directors of Sales, Marketing, Finance, IT and Customer Service 🚀.
• Companies that are considering implementing new technologies such as Dynamics 365 and AI in their organization

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📅 DATE: 16.04.2025

⏰ Session for service companies 09:00 - 12:00 

⏰ Session for manufacturing and distribution companies 13:30 - 16:00

📍 WHERE: Microsoft Poland Headquarters

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Speakers:

‍AdamSobczyk - Chief Commercial Officer @Intersys

He has been involved in the new consumer and business technology industry for more than 10 years. On a day-to-day basis, he is responsible for digital transformation consulting for EMEA and APAC companies. He has extensive knowledge of marketing and B2B sales gained in a number of companies, both in managerial, sales and ownership positions. An evangelist of good practices related to adoption during the implementation of business applications, he has experience in leading CRM, Marketing Automation and Business Intelligence projects.

Pawel Krulikowski - Head of Dynamics CRM Department @Intersys

Paweł has been involved with Microsoft Dynamics since 2014. He has implemented CRM class systems in Poland and abroad(Austria, Netherlands, UK) for the media industry, electronic sports or banking. In the projects he worked in the roles of Consultant, Analyst and Project Manager. He is an economist and political scientist by education. He loves direct contact with clients and new challenges.

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Włodzimierz Sumiński - Product Manager @Focus Telecom‍.

Expert in product and platform development to support sales, marketing and service activities. He has successfully launched a number of products meeting the expectations of many customers. He has many years of experience in developing IT platforms, taking into account security by design and privacy by design requirements.

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📢 The event is free of charge!

📢 We will provide delicious refreshments and coffee

📢 Number of places limited, Organizer will confirm registration no later than one week before the meeting

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* By registering for the event, you agree to share your image for event promotion in social media and marketing articles. Seating is limited, Intersys reserves the right to confirm registrations to selected individuals. The event is not for companies in the Microsoft partner channel. Please register a maximum of 2 people from one company.

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