Workshop: Scale your customer service results, not your costs. Discover Microsoft Dynamics 365 Contact Center.
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A customer who waits too long won’t wait at all.
Today, customer service determines customer loyalty, repeat business, and referrals. Companies that can act quickly, consistently, and across all channels build a competitive advantage that cannot be replicated by a single tool.
During our hands-on workshop, we’ll show you how Microsoft Dynamics 365 Contact Center brings order to the chaos of customer service. You’ll see how a single solution unifies all contact channels, automates repetitive tasks, and gives teams full control over customer relationships.
This won’t be a theory or a presentation of features—it will be practical, real-world business scenarios .
🔥Learn more about Microsoft Dynamics 365 Contact Center!
What will you see during the workshop?
➡️ Microsoft Customer Service and Contact Center in action—exactly as it works in the day-to-day operations of customer service teams. We’ll show you how to reduce response times to inquiries, streamline agents’ workflows, and regain control over processes that often seem to have a life of their own today.
➡️ You’ll learn how to integrate email, chat, phone, and other channels into a single system, how to use automation and AI to lighten your team’s workload, and how to approach implementation in a way that’s secure and tailored to your organization.
Who are these workshops for?
➡️ For companies that feel their current customer service can't keep up with the scale of their business.
➡️ For customer service managers and leaders who want to improve service quality without expanding their team.
Why is it worth it?
Because instead of guessing, you’ll see how it really works. You’ll leave the workshop with a clear understanding of whether Microsoft Customer Service and Contact Center are a good fit for your business, what the implementation might look like, and what tangible benefits you can achieve.
This provides a solid foundation for making an informed decision—not just another "inspirational" event.
Take the first step toward better customer service!
Sign up for the workshop and see Microsoft Customer Service and Contact Center in action!
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Speakers:
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An expert in the practical implementation of Microsoft Dynamics 365, he has been designing and optimizing customer service systems in Poland and abroad for over a decade. He has carried out projects in Austria, the Netherlands, and the United Kingdom for industries where response speed and the quality of the customer experience have a direct impact on business results.
He combines the perspectives of a consultant, analyst, and project manager, allowing him to view the contact center not only from a technological standpoint, but also from a process-oriented and strategic perspective. During the workshop, he will demonstrate how to bring order to the chaos of customer service and translate the system’s capabilities into measurable results.
An expert in the analysis and implementation of CRM solutions who combines a technical understanding of the system with a deep business perspective. She gained her experience working on one of the largest industrial projects in Poland, where she was involved in the implementation of CRM systems and the integration of sales processes.
In his projects, he focuses on ensuring that the system genuinely supports the day-to-day work of customer service teams, rather than being just another tool in the organization. During the workshop, he will demonstrate how to use Microsoft Customer Service features to reduce response times, automate repetitive tasks, and improve service quality without expanding the team.
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She has been with Intersys for 10 years, where, as Sales Manager, she is responsible for growing sales of Microsoft solutions and building long-term relationships with B2B clients. She specializes in projects based on the Microsoft Dynamics 365 platform, helping organizations scale their sales and customer service processes.
He combines a strategic approach to business development with practical experience in implementing contact center systems. He has a deep understanding of how to translate business goals into concrete technological solutions that boost team efficiency without a corresponding increase in costs. During the workshop, he will demonstrate how to leverage the potential of modern tools to build scalable, measurable, and predictable customer service that tangibly supports the organization’s growth.
A Microsoft cloud solutions expert with over 10 years of experience in business applications. She has worked at Microsoft Poland for many years, where she supported Dynamics Partners in developing their expertise and ensuring successful implementations.
Today, he is responsible for the development and support of Dynamics solutions in the cloud, helping companies safely transition to a modern contact center based on Microsoft Customer Service. During the workshop, he will explain how to approach licensing and cloud migration in a way that aligns with the scale and needs of the organization.
He has been involved in the IT industry and the Microsoft ecosystem for over a decade. He has worked with global technology brands and Microsoft Poland, supporting the growth of sales and the implementation of cloud solutions.
He specializes in consulting on SaaS models and maximizing business value from Microsoft solutions. During the workshop, he will demonstrate how to properly plan a contact center implementation so that the technology supports business objectives rather than creating additional complexity.
About Intersys: Intersys Group Sp. z o.o. was founded in June 2004. We specialize in providing top-quality business IT products and services related to their successful implementation. We hold the prestigious status of Microsoft Partner!
We are Microsoft’s longest-standing implementation partner for Microsoft Dynamics CRM in the country. We have been building our expertise for over 20 years.
👉 Space is limited. The event is free of charge. Participation is subject to confirmation of registration by the Organizer.